Reviews of Get Skilled Training Queensland Australia

Get Skilled Training Queensland Australia: A Detailed Overview Based on Customer Feedback

Get Skilled Training Queensland Australia is a company that offers various training courses, with a focus on forklift training. It is essential for individuals who are considering enrolling in any course to have a comprehensive understanding of the companys operations and customer feedback.

Positive Experiences:

Professional Staff: Many customers have praised the professionalism of the staff at Get Skilled. They have mentioned staff members like Trainer Rob, Sam, Byron, Bill, and Kyle for their knowledge and supportive approach.
Effective Training: Customers have reported positive experiences regarding the training provided. They have mentioned that the instructors make the course content easy to understand, helping them pass assessments and develop new skills.
Flexible Training: Some customers appreciated the flexibility in scheduling training sessions. For example, one customer mentioned that trainers came to their location over weekends to train a group of individuals.

Negative Experiences:

Issues with Licensing: Several customers reported issues with their licenses not being valid due to improper testing procedures. This led to additional costs and inconveniences, causing frustration among the affected individuals.
Communication Problems: Some customers expressed dissatisfaction with the lack of communication from the company regarding changes in course schedules or policies. This led to confusion and inconvenience for the customers.
Financial Concerns: Instances of additional fees being requested after initial payments and lack of transparency regarding charges have been highlighted by certain customers.

Recommended Actions:

Based on the feedback received, individuals considering training with Get Skilled Training Queensland Australia should:

Conduct thorough research:Before enrolling, individuals should research the companys reputation and customer reviews to make an informed decision.
Clarify all terms and conditions:It is advisable to understand all fees, assessment processes, and potential outcomes before committing to any training course.
Communicate effectively:In case of any issues or concerns, customers should maintain clear communication with the company to address and resolve them promptly.

Overall, while Get Skilled Training Queensland Australia has received mixed feedback from customers, it is essential for individuals to assess their specific training needs and expectations before choosing to engage with the company.

Positive Themes in Reviews of Get Skilled Training Queensland Australia

Professional and Knowledgeable Trainers

One common theme found in the positive reviews of Get Skilled Training Queensland Australia is the praise for the professional and knowledgeable trainers. Many customers mentioned specific trainers by name, such as Sam, Rob, Byron, and Bill, highlighting their expertise and ability to impart information effectively. Customers appreciated the trainers patience, clear explanations, and assistance throughout the courses.

Excellent Customer Service

Positive reviews frequently mentioned the exceptional customer service provided by the staff at Get Skilled. Customers expressed gratitude for the friendly and helpful nature of the team, emphasizing their responsiveness to inquiries, quick replies, and overall support during the training process. The staffs dedication to ensuring a positive experience for customers was evident in the feedback.

Efficient Course Delivery

Customers who left positive reviews highlighted the efficient delivery of the courses offered by Get Skilled. They mentioned that the courses were well-structured, with ample time allocated for practical and theory work. The trainers were commended for making complex information easy to understand and providing all necessary resources for participants to succeed in their assessments.

Flexible and Accommodating Approach

Another commonly praised aspect of Get Skilled Training Queensland Australia was their flexibility and accommodation towards customers needs. Positive reviewers mentioned instances where the company went above and beyond to cater to individual circumstances, such as organizing training sessions at the customers premises to suit their schedules or providing additional support to ensure success in assessments.

Positive Learning Experience

Customers who had a positive experience with Get Skilled Training Queensland Australia often mentioned that they felt well-prepared and confident after completing their courses. They appreciated the learning environment created by the trainers, which encouraged understanding and growth in skills and knowledge. Positive reviewers felt empowered to apply their newfound expertise in real-world scenarios.

Recommendations and Endorsements

Many customers who had positive encounters with Get Skilled took the opportunity to recommend the company to their friends and family. The word-of-mouth endorsements highlighted the trust and satisfaction that customers had in the training provided by the company. Positive reviews often concluded with a recommendation for others to consider Get Skilled for their training needs.

In conclusion, the positive reviews of Get Skilled Training Queensland Australia highlight the companys commitment to professionalism, excellent customer service, efficient course delivery, flexibility, and positive learning experiences for customers. These reviews serve as a testament to the companys dedication to providing high-quality training services that leave customers feeling satisfied and well-prepared for their respective industries.

Common Negative Themes in Reviews of Get Skilled Training Queensland Australia

Get Skilled Training Queensland Australia has received a mix of reviews from individuals who have experienced their services. While some reviews highlight positive experiences, there are several common negative themes that have emerged from customer feedback. These negative themes can provide valuable insights for individuals considering engaging with the company for training. Lets delve into the recurring issues highlighted in the reviews.

False Information and Incomplete Training

Comments mention the provision of false information and incorrect theory tests by the company.
Individuals reported spending limited time on practical training, with one reviewer noting only 20 minutes of actual experience over two days.
Several reviewers expressed dissatisfaction with the lack of proper practical testing, leading to issues with license validity.

Financial Concerns and Misleading Fees

Customers raised concerns about being asked for additional fees for reassessment without prior notification.
Some reviewers mentioned unexpected costs and felt misled about the pricing structure of the courses.
Instances of loss of money due to issues with training quality and subsequent license validity were also highlighted.

Lack of Communication and Unprofessionalism

Reviewers mentioned difficulties in contacting the company post-training, indicating a lack of responsiveness.
Instances of incompetent training leading to license revocations were noted, reflecting poorly on the companys professionalism.
Complaints regarding abrupt behavior from instructors and staff members further contributed to negative experiences.

Overall Recommendations

Based on the common themes identified in the negative reviews of Get Skilled Training Queensland Australia, individuals seeking training services may want to consider the following:

Thoroughly research the reputation and track record of training providers before committing to a course.
Seek clarity on all fees and potential additional costs associated with training programs.
Prioritize open communication channels with training providers to address any concerns or queries.
Consider alternative training options based on comprehensive reviews and recommendations.

By understanding the common negative themes highlighted in customer reviews, individuals can make informed decisions when selecting a training provider to ensure a positive and valuable learning experience.

Can you summarize the overall sentiment of the reviews you have collected about Get Skilled Training Queensland Australia?

The reviews about Get Skilled Training Queensland Australia are quite polarized, ranging from highly negative experiences to extremely positive ones. It seems that customers either had a great experience with knowledgeable and professional staff or faced significant issues with false information, inadequate training, and poor communication.

How did customers describe the training experience at Get Skilled Training Queensland Australia?

Customers who had a positive experience with Get Skilled Training Queensland Australia highlighted aspects such as comfortable environments, thorough explanations by instructors, and practical training that prepared them well. On the other hand, negative reviews mentioned rude staff, lack of helpfulness, and questionable competency of trainers.

What were the main complaints from customers who were dissatisfied with Get Skilled Training Queensland Australia?

Dissatisfied customers primarily complained about receiving false information, inadequate practical training, issues with theory tests, additional fees for reassessment, invalid licenses, and difficulties in contacting the company for resolution. These customers felt misled and dissatisfied with the overall experience.

How did customers who had positive experiences with Get Skilled Training Queensland Australia describe the professionalism of the staff?

Customers who had positive experiences with Get Skilled Training Queensland Australia often praised the professionalism of the staff, mentioning knowledgeable and patient instructors, helpful and friendly personnel, and trainers who made them feel comfortable and well-prepared for assessments.

In what ways did dissatisfied customers feel that their training experience at Get Skilled Training Queensland Australia was insufficient?

Dissatisfied customers expressed feeling that their training experience at Get Skilled Training Queensland Australia was inadequate due to incomplete practical testing, questionable trainer competency, failure in theory tests, lack of proper communication about reassessment fees, and subsequently receiving invalid licenses.

How did customers who were pleased with their training at Get Skilled Training Queensland Australia describe the learning environment?

Customers who were satisfied with their training at Get Skilled Training Queensland Australia described the learning environment as comfortable, with ample time for theory work, clear explanations by instructors, and comprehensive training that equipped them with the necessary skills for their assessments.

What specific challenges did dissatisfied customers face in their dealings with Get Skilled Training Queensland Australia?

Dissatisfied customers faced challenges such as being offered incomplete retesting opportunities, difficulties in scheduling reassessments due to personal circumstances, unexpected additional fees, invalid licenses issued, and struggles with contacting the company for support or resolution.

How did satisfied customers feel about the support and assistance provided by the trainers at Get Skilled Training Queensland Australia?

Satisfied customers appreciated the support and assistance provided by the trainers at Get Skilled Training Queensland Australia, mentioning patient and understanding instructors who explained concepts clearly, helped them pass assessments, and prepared them well for practical aspects of the training.

What were the major differences in experiences between customers who rated Get Skilled Training Queensland Australia positively and negatively?

Customers who rated Get Skilled Training Queensland Australia positively highlighted aspects such as professional staff, effective teaching methods, and a supportive learning environment. In contrast, customers who rated the company negatively experienced issues with misinformation, inadequate training, invalid licenses, and challenges in communication and resolution.

How did customers perceive the overall value of the training received at Get Skilled Training Queensland Australia?

Customers who had positive experiences at Get Skilled Training Queensland Australia believed they received value for their money, with effective training that helped them acquire new skills and pass assessments successfully. Conversely, dissatisfied customers felt that they did not receive adequate value due to issues with training quality, assessment processes, and subsequent licensing problems.

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